The 2017 list of Trip Advisor’s Certificates of Excellence has just been announced. 
We are absolutely delighted to have received our own Certificate of Excellence (from this famous travel website) for the fifth year running. 
And when we received our very own 2017 Certificate of Excellence, we were absolutely delighted. 
We would like to thank all our guests for making this possible. 
 
Love it or loath it, Trip Advisor is a very important aspect of running a tourism-related business. 
This global platform is currently the world’s largest travel site with over 500 million reviews and opinions covering the globe. 
 
Being awarded the certificate means we’ve delivered excellent customer service consistently for the past 12 months, and, thanks to our customers who take time to write a review, we’ve also had consistently good reviews in the last year, too. 
Regulars to the Riviera know we are very passionate about our business. 
We’d be totally in the wrong for resting on our laurels; Whitby has a huge selection of accommodation types, so we have to keep up the standards at all times. 
Our location also helps – overlooking the sea, minutes from Whitby’s bustling harbour along with our historic setting. 
While we try to keep our guesthouse a ‘home from home’, we don’t think that’s what you come on holiday for. 
Holidays are about having a spotless bedroom (let’s face it, we don’t have time to clean our own bedrooms at home to that standard!); indulging in a tasty breakfast (always better when someone else cooks it!); reading the papers and looking forward to visiting some new, exciting places. 
And you also want great hosts who know when to help out and when to leave you in peace. 
As with any business, it’s hard work and we know hard graft pays off – particularly when you get a Certificate of Excellence. 
 
Yet the real stars of the show are our fabulous guests, without which we wouldn’t have a business at all. 
So really, the Certificate of Excellence should really go to you, our guesthouse guests! 
 
Thanks again from everyone at the Riviera Guest House, Whitby. 
Tagged as: Trip Advisor
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