FREQUENTLY ASKED QUESTIONS
Where can we park?
Parking information can be found at the bottom of this page http://rivierawhitby.com/contact-find-us/
Please email or call if you need any further clarification
What time is Check-In?
Check-in time is 2pm to allow all rooms to be serviced to the high standard we pride ourselves upon. If you do require an earlier check-in, please call us and we will try and work to your request. There may be additional charges for this.
What time is Check-Out?
Check-out time is 10am to give enough time for the rooms to be serviced to a high standard ready for Check-in. If you do require a later check-out, please let us know and we will try and work to your request. This will depend on subsequent bookings. There may also be additional charges.
Can I order anything to make my stay extra special?
Booking extras can be added to your booking at any point from booking through to check-in. We can provide Flowers (price depends on preference and size), Helium Balloons at £6 and Chocolates at £5. We can also provide other booking extras of your choice e.g. celebration banners, cards. We will always do our utmost to source the item you require. The cost of these items will be confirmed with you prior to your arrival.
Do you have hairdryers?
Each room is supplied with a hairdryer which can be found in one of the drawers.
Do you have irons and ironing boards?
Each room is supplied with an ironing board which can be found in the cupboard. Irons are available on request from reception.
We ask that you iron away from the smoke detectors in the bedroom due to the risk of false alarms.
Do you allow pets?
Unfortunately we do not allow any pets apart from assistance animals.
Do you do evening meals?
We do not provide lunch of evening meals however we are very close to all local amenities. Please visit http://rivierawhitby.com/whitby/ for some ideas on restaurants other guests have enjoyed a meal in. We are also more than happy to offer any other information you may require.
How close are you to the train station?
We are about a 10 minute walk from the train station however 50% of it is uphill therefore we recommend getting a taxi (about 3 minute drive), especially if you have luggage with you. Our taxi recommendation would be White Rose Taxi’s on 01947 602602.
How close are you to the town centre?
We are very close to town. It takes about 5 minutes to walk into the town (and that’s at a leisurely pace!).