TARRIF & TERMS & CONDITIONS OF TRADE
FULL T&C'S FOR OUR FACEBOOK COMPETITION CAN BE FOUND AT: HTTPS://WWW.RIVIERAWHITBY.COM/TERMS-CONDITIONS
Our tariffs range from £46 to £120 per room; Bed & Breakfast; across our entire room category within any one year. (Terms and conditions of Trade apply)
We have 6 different types of room classes:
• single rooms,
• standard double rooms,
• double deluxe rooms,
• king size rooms,
• 4 poster king superior rooms and
• family rooms,
all these room classes have sea views available.
Some rooms are also suitable for families and offer twin, double and single bed formats. All are priced according to a number of variables (but not limited to those listed below)
• · quality of the room,
• · view from the room,
• · number of persons in the room,
• · ages of person in room (re children),
• · quantity of rooms booked,
• · season of the year,
• · forecasted demand,
• · rate of bookings being made for a given date,
• · lead time from point of booking to arrival,
• · deposit and cancellation rule,
• · third party agreements,
• · unforeseen events
When the above variables are taken into account our prices fluctuate for any given date, this fluctuation allows us to adapt to market conditions giving the customer the best price possible at the time of booking.
Supplementary Notes to Tariff
Prices include Vat at the prevailing rate at the time the booking is made; unless at that time a different rate is applicable.
Per Person Per Night is abbreviated to pppn above, tariffs may also be quoted per room per stay or per room per night.
A single person supplement will apply for single person occupation of a double room. This may be up to the price of a double person occupation of the room.
Prices quoted are for adults, separate charges may apply for children.
Terms & Conditions of Trade
Reservations / Confirmations
All accommodation reservations must be confirmed at the time of booking by either providing a valid credit card guarantee, deposit or full pre-payment. By issuing the credit card details the booker is giving the Riviera Guesthouse permission to take payment from the card if a reservation is cancelled or if an account is left unpaid, according to the agreed terms of the booking.
Riviera Guesthouse does not hold provisional bookings.
Once a reservation has been confirmed, where possible Riviera Guesthouse will confirm the reservation back in writing via email, unless otherwise agreed by another suitable method (e.g. letter, SMS). If a ‘put up’ bed, ‘Z’ bed, cot or other similar facility is required then an additional charge will be levied per the current published tariff.
All rates quoted at time of booking are subject to availability, seasons & time of year. The Riviera Guesthouse has the right to change and/or amend rates as we see fit. Rates will be subject to annual increase and local events.
Check in is from 2pm on the day of arrival and full payment for your stay will be required at check in. With regard to group bookings it is the responsibility of the booker to inform all of their guests of the check in and check-out time. Other check in times can be made by prior arrangement and have this confirmed by the Riviera Guesthouse back in writing via letter, SMS or email or other suitable method.
We ask that guests vacate their room by 10am on the day of departure; you may extend your departure time at a rate of £9 per whole hour until 6pm, subject to availability on the morning of departure. The management reserve the right to offer promotional rates on this charge from time to time.
Booking extras can be added to your booking at any point from booking through to check-in. We can provide Flowers (price depends on preference and size), Helium Balloons at £6 and Chocolates at £5 etc. We can also provide other booking extras of your choice e.g. celebration banners, cards. We will always do our utmost to source the item you require. The cost of these items will be confirmed with you prior to your arrival.
Riviera Guesthouse does not accept or exchange any foreign currency.
Riviera Guesthouse does not offer a cash back facility with any credit or debit cards.
Cancellation by Guest
Unless otherwise stated in writing via letter, SMS or email or other suitable method at time of booking a default cancellation policy is in force; this being: bookings cancelled more than 1 week before 7pm on the day of check-in will incur a charge of £5, bookings cancelled less that 1 week before 7pm on the day of check-in will incur a charge of the first night’s stay, bookings cancelled less that 3 days before 7pm on the day of check-in will incur a charge of 100% of the booking total.
A no-show booking will be classed as a cancelled booking less than 3 days therefore will incur a charge of 100% of the booking total. The same applies for guests leaving early, 100% of the booking total must be settled prior to departure.
Therefore it is important that you ask/read at the time of booking the deposit/cancellation rules, which on most occasions will be communicated via a confirmation email or, if agreed at the time of booking, another suitable method.
We highly recommend a holiday cancellation insurance policy which covers cancellation through illness, accidents, bad weather etc.
Often you will find that you can reclaim the cancellation fee through your travel insurance, home insurance or Credit Card Company. We always recommend that you have travel insurance, even when travelling within the UK as it can cover you for accidents and injury and subsequent loss of earnings where other insurances you have often do not!
Cancellation by the Riviera Guesthouse
The Riviera Guesthouse shall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, an “Act of God”, war or the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstances which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.
Lost & Found
Rooms will be checked upon departure for any articles left behind and will be held by the Guesthouse for a period of time. Lost and found items will only be returned upon your request and postage and packaging must be prepaid at a set rate of £8.00. If your item is of high value, we recommend Special Delivery which depending on the weight of your item, may exceed £8.00. This would need to be prepaid prior to postage.
For future guest’s security, when a key is lost, the lock will need to be replaced. Therefore lost keys will be charged at £45. This is to cover the new lock (compatible with our mastery system), key and specialised ‘Riviera’ fob. This sum also covers the labour to fit the new mechanism. If this amount is not settled upon check out, you authorise us to charge the credit/debit card used at booking. Alternatively, an invoice for the amount will be issued and if this is not paid within 3 days of departure, the Guesthouse reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred e.g. damage/theft of property, making off without payment.
The Riviera Guesthouse does not accept cheques for any payment.
Health & Safety
The Guests using the facilities at Riviera Guesthouse must comply with all the regulations concerning fire, health and safety.
Riviera Guesthouse accepts most major valid credit and debit cards, such as MasterCard, Visa, Electron (this is not an exhaustive list, if in doubt please do contact us). We do not accept American Express. If you are wishing to use a credit card to guarantee your reservation the card must not expire before the arrival date.
Credit card is required to guarantee your reservation at time of booking. Please note that pre authorisations taken on your credit or debit card prior to arrival may hold your funds for up to ten working days, depending on your financial institution.
In the public areas of the Riviera Guesthouse, CCTV may be in operation and video recordings may be made including audio. This activity is carried out for security and service reasons for the better management of the Riviera Guesthouse and security for all its guests and staff.
Data Protection Policy
The Riviera Guesthouse is committed to protecting
(i) the privacy of its customers; and
(ii) the confidentiality of the information provided to it by customers.
Your personal details will not be sold on or passed on to third parties.
Relaxation of Terms & Conditions
The hotel may relax any of the aforementioned terms and conditions without prejudicing the right to subsequently strictly enforce them.
We attempt to deal with complaints as speedily as possible; complaints must be addressed to management immediately and, given sufficient opportunity by you, attempt to rectify the situation to your satisfaction.
Any recompense given and accepted at the time of departure or earlier is accepted by the guest and made by the Riviera Guesthouse as full and final settlement of all matters declared or not up to the point of recompense.
Any recompense given and accepted after departure at any time after this event is accepted by the guest and made by the Riviera Guesthouse as full and final settlement of all matters declared or not up to the point of recompense.
Your statutory rights are unaffected.
Whilst smokers are most welcome there is a no smoking policy throughout the Guesthouse.
You must not smoke in our Guesthouse or interfere with our fire detection system.
If you do so, we will terminate your Booking without refund and reserve the right to require you to leave the hotel immediately.
You authorise us to charge you any costs we incur if you smoke or cause damage in our Guesthouse including costs for specialist cleaning (to make the room fit for sale as a non-smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount (starting from £150) to the payment card used in your Booking, or failing that cash on departure. We will send you (at the address on the Booking) a breakdown of these charges within 20 working days. We may refuse to accept bookings from you in future. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
Any damage should be reported as soon as possible to allow us to repair as necessary to avoid any unnecessary disruption. The Guest shall be responsible to the Guesthouse for any damage caused to the allocated rooms or the furnishings and equipment therein or to the Guesthouse generally by any act, default or neglect of the Guest or any sub-contractor, employee or guest of the Guest and shall pay to the Riviera Guesthouse on demand the amount required to make good or remedy any such damage, up to an unlimited amount. This includes damage discovered after your time of departure.
We reserve the right to terminate your Booking without refund and reserve the right to require you to leave the hotel immediately.
You authorise us to charge you any costs we incur if you cause damage in our hotel including costs for specialist cleaning, repair and renewal, the cost of the room for any time period it is unusable and any other inconvenience caused. We may refuse to accept bookings from you in future. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
Removal of Hotel Property
You authorise us to charge you any costs of replacing any items that are removed from the premises without consent, this includes items discovered as missing after you have departed. The charge will be the full replacement amount of the missing item, including any carriage charge. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
Takeaway food is not permitted in bedrooms as odours and food stains are difficult to remove. Guests failing to comply may incur an additional charge (starting from £50.00) to cover extra cleaning and/or damage caused.
Any excess charges/unpaid bills will be passed to a debt recovery agent and their charges added to the unpaid amount.
All of our guests have the right to be treated with dignity and respect. As responsible hosts, we have a duty to protect them from inappropriate behaviour. Should we deem any actions by a guest to be inappropriate, the Guesthouse reserves the right to take action against the guests. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred. The guest may also be asked to leave the Guesthouse. Should this occur, the guest’s account will need to be settled in full. No refunds will be given.
The Riviera Guesthouse reserves the right to judge acceptable levels of noise or behaviour of the Guest, its guests, representatives or contractors (including, but not limited to, persons engaged by the Guest to provide entertainment or other services).
The Guest must ensure compliance with the Guesthouse’s direction as to noise or behaviour. We may refuse to accept bookings from you in future. The Guesthouse also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
We take every care to ensure that at the time of going to “print”, the details in all our adverts, marketing and information are accurate regarding the description and information about facilities available or planned to be available. Photographs are for general guidance only. There may be occasions where facilities need to be withdrawn due to repair, renovation, development, adverse weather conditions, changes in government legislation or codes of practice or other occurrences outside our control. We reserve the right to make such alterations without prior notice and we are unable to accept any liability as a result thereof.
Hotel Proprietors Act 1956
Loss of or Damage to Guests’ Property
Under the Hotel Proprietors Act, 1956, a Guesthouse Proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even through it was not due to any fault of the proprietor or staff of the hotel.
This liability however:
Extends only to the property of guests who have engaged sleeping accommodation at the Guesthouse; is limited to £50 for any one article and a total of £100 in the case of any one guest; does not cover motor cars or other vehicles of any kind or any property left in them, or horses or other live animals.
This notice does not constitute an admission either that the act applies to this Guesthouse or that liability there under attaches to the proprietor of this Guesthouse in any particular case
- Vouchers will expire, please ask when buying a voucher.
- Vouchers cannot be redeemed for cash at any time.
We cannot replace the voucher if lost. Please treat the Voucher as you would cash.
The voucher is issued by the Riviera Guesthouse.
We apologise if any of the conditions above offend, but due to a small minority we find ourselves in a position where we have to protect our business and the safety and well being of all our guests & staff.
Thank you for your understanding.